Review of Imperial Casino
The wagering requirement stands at just 20x, a notably low figure compared to the typical 60x seen elsewhere, adding to the site’s appeal.
Additional promotions are primarily found within the VIP loyalty program, where players can earn points for cash exchanges. For every €10 wagered on slots or €100 on table games, players receive 1 point.
Upon reaching 250 points, players can exchange them for a €5 bonus cash. However, this exchange rate may seem less generous and could benefit from improvement, alongside the introduction of more enticing bonuses and promotions such as free spins, regular deposit bonuses, cashback, and mystery prizes to reward loyal players.
Customer Support via Live Chat 24/7, but No Phone Number
The main way of getting in touch with customer support at Imperial Casino is via the live chat facility. This is running 24 hours a day so it is easy to access fast and responsive support at any time of the day however the live chat is only available to those registered and logged into the casino.
There is also an email contact form which lets you write to the support team. They aim to respond to all emails within 1 business day.
The FAQ section is quite small and although it might offer some basic advice, players will be most likely to need to get in touch via live chat or email for any more complex enquiry. There is no telephone support available.
Commitment to Security and Fair Play
Imperial Casino uses a variety of security measures to protect players’ information and gameplay. When you register or make a payment, the data is encrypted with 128-bit SSL technology. On their server, your data is also protected by a firewall which blocks access to anyone apart from the player and high level employees of the company.
Another commitment is to fairness. They have an impressive Fair Play page which highlights how seriously they take their commitment. Their games are all totally random in results and use a RNG to ensure each game is 100% fair to all players.
Good Banking Options and No Withdrawal Limits
Deposit methods on offer at Imperial Casino include: Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Skrill, Multibanco, Przelewy24, and Ukash. Withdrawal methods are less extensive and the site accepts withdrawals via Neteller, Visa Electron, Visa, Skrill, and Fast Bank Transfer.
The withdrawal tiems are quite good with 0 to 24 hours for e-wallets, and 24-48 hours for bank transfers and card payments. Cheques are not offered as a possible withdrawal method. However one of the best parts of playing here for higher rollers is that there is no upper withdrawal limit mentioned on site.
A Reputable Site Perfect for Playtech Fans and High Rollers
Imperial Casino is a chic site with an Asian theme and one of the oldest casinos currently running. Since the site has been around for so long players can be comfortable knowing it is a solid and highly experienced online casino with a good reputation.
The gaming platform is small and well supported while the software here is famous with Playtech games being some of the most popular across the world. This means the top Marvel jackpot slots are all available here. Table games are plentiful as are video poker options so all gamers should find something to suit their playing styles and tastes.
The welcome bonus is solid and stretches over 4 deposits to give more bonuses than usual. There is a VIP scheme offering bonus cash in exchange for loyalty points collected. However the exchange rate is poor with players having to play a huge amount to get hold of their bonus cash. The site could do well to lower the limits a little here.
It would also be nice to see more varied promotions for regular players such as free spins and cash back. Customer support is decent but there is no telephone support. The FAQ section could also be improved. As far as banking goes, one big plus point for high rollers is that there are no withdrawal limits.
In conclusion, Imperial Casino is a strong choice for high rollers and fans Playtech slot games.